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"We had our company summer party at this place, and the service was very good and the facilities were nice, with a large outdoors area, with picnic tables, and a comfortable lounge and a room to eat indoors too."
Telefone: +441527541511
Endereço: Pool Bank, Redditch B97 4JS, United Kingdom
Cidade: Redditch
Pratos: 2
Comodidades: 6
Categorias: 5
Avaliações: 921
The location and building are lovely, however, the staff service and cleanliness let this place down. breakfast tables have no table cloths, just pub style tables and tiny, I had to ask the staff on numerous occasions to clear away glasses, ask for salt, pepper, sauces even to set the table so we can eat. Breakfast was poor, who does not serve orange juice for a breakfast? Pillows were hard, water pressure extremely low and the carpets, well, they were in need of replacing. Overall cleanliness of the dining area and rooms was not great and this lovely building and location just lack some customer care and TLC.
Sadly, the photos online are 5*, however the service and state of the hotel are 1*. It's such a beautiful building, in a stunning location, but the upkeep of the rooms is non existent. The evening meal was delicious, however the staff need some training on service and removing of dishes once drinks and food are finished. This just ruined the beautiful food. Being served sachets of tomato sauce seemed cheap and added to the low quality of the hotel. Such a pity as this place could be beautiful. Staff were friendly, just lacked service skills.
We had my mother's 80th birthday here in the Terry Suite, it's a super room for private dining, and the views from the first floor are stunning. Food was extremely good and very large portion sizes. My only criticism with this room is as its on a first floor, there is no disabled access nor are there any toilets on that level. Which can be a little bit of an issue with elderly guests. However, we managed and had a super event. Thank you Team Southcrest you did a fab job!
The location is very nice, large wood surrounding the manor house that is also full of character. The room are quiet and clean, not very cosy but okay. Nice bathroom size. The breakfast is a little limited, good English, some choose of pastries but poor on yogurt fruit and cereal (fruit salad present just one day).
