Spice Merchant Keralan Indian Cuisine

Really frustrated. I ordered delivery and it took 2 whole hours to arrive. I was told the driver did not leave until 1.5 hours after I ordered, even though I was told it would take 30 mins to an hour. The phone operator was aware how many miles away I was but the driver made out like it was my bad for ordering on a busy Saturday. The polite thing to do would be to offer a discount to say sorry for the wait, yet I was still made to pay £5 for a 2 hour delivery of cold food. Really disappointing customer service, especially as I've given this place a lot of custom.

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The food was good, but the service was disappointing. We were served by a Malayali staff (He is in his 40s) member who exhibited a discriminatory attitude. He was polite and attentive to the local UK customers but treated us poorly, possibly because we're from Kerala. When I paid the bill and thanked him, he ignored me, yet he was courteous to the native customer right behind me. It was a disheartening experience, especially since we share the same heritage. I would not recommend this restaurant to fellow Keralites.

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Really saddened by the attitude of the staff, especially the mallu guy who served for us (we also from Kerala) and it’s really difficult to say that the service offered by that guy is totally different to the local English customers. He was really happy and active to help others but not us. This is really shows about the mentality of these kinds of people.

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Delicious food and great service! Will return again and would recommend anyone passing by to pop in.

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Very delicious food. Must try fish and parota Great location and service.

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