Starbucks - Reservar uma mesa

I?ve given this location so many tries? like daily. It?s come to a point where it?s just terribly poor customer service and experience. I consistently get cold coffee, cups full of milk rather than balanced with coffee. I often have to pull up and park to request a drink to be given to me properly no one wants cold coffee) and they seem to forget I?m waiting for my drinks. I was recently burned by getting boiling hot coffee after kindly asking that my cold coffee is replaced. I?m often given a cold brew rather than nitro. Also, the nitro machine was broken FOREVER think McDonald?s ice cream) and recently fixed for about a week now. That would be great if I actually received a proper nitro co...

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My drink was ready and sitting on the counter. A barista looked at it a few times and walked away. I needed to leave for work, so I honked to get the cashier 's attention. A male named Riley (may go by she came from the back and scolded me, telling me not to honk at the cashier and that it was her second day. I 'm the paying customer. Don 't tell me not to honk and excuse her poor customer service. If she 's unfamiliar with her job, have someone stand with her the entire time!

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Placed my order online, went to pick up and the door was locked. A sign was up saying drive thru only due to short staff. Tried to explain through the door glass that I had an inside pick up order and I was ignored. Stood there for almost 10 minutes and was never acknowledged. Tried calling for several hours and no one ever picked up. I had to place a whole new order at a different location, which caused me to pay double. I never got this order and was not refunded.

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I visited this location yesterday in the drive thru and Riley took my order. Their system was down but I was greeted with a big smile and such a pleasant attitude it was refreshing! I ordered my drink but was asked if I had tried another flavor and offered me a small sample for me to try next time! I'll be back soon and kudos to Riley I enjoyed my drink.

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All I can say that yesterday whoever did our pumpkin cold brew got down. And it was the staff from around 4:45, you guys are awesome wish I knew who it was cuz that pumpkin cold brew was perfect. Props to that crew that worked yesterday around that time.

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