Thai Express Ottawa

Awful experience! There was black crud at the bottom of my drink, luckily I don't drink with a straw or I would have never seen them and sucked them up. I contacted customer support to notify them and was expecting at least a coupon for a free drink seeing as I had to throw mine out. Customer service asked for some information and pictures. I sent those and have never heard back. I re-contacted them and now they ignore all my emails. And the real kicker was the pad thai I

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I placed an order online and picked up the food. When I got home I realized that the two dishes did not include the meat options that I selected online. Its possible I made a mistake because the receipt said vegetables. I called in and asked if there was anything they could do and they were very happy to correct the order for me. I was very pleased with the service. The staff and the manager were both very friendly. The food also tasted amazing! Thank you so much!!

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I entered the store tonight October 6 at 8:56pm and as I approached the counter to order they said they were closed and would not take my order. I reminded then that the door was open the sign said open and that it was not yet 9pm but they refused me service. I will be contacting the manager and owner directly. People these days just don't want to work.

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Got short changed $10, said whatever il leave it for a tip. I expected the food to be worth the $24 i just spent. well definitely was not worth it because it was way too spicy when i asked for no spice.

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Amazing food! Great crew working, and a very friendly owner! A must try place!

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