The Bistro Eat. Drink. Connect.

After we booked this hotel, we SPECICALLY tell them that we can take a room on ANY FLOOR EXCEPT THE GROUND FLOOR as its also in our profile. We have also had numerous text messages via app and received their replies that as Titanium Elite, we do have priority and it will be noted on the our booking. At arrival Front Desk Experience Specialist, Marie, told us that our room is on the Ground Floor. We immediately told her we cannot sleep if room is on the ground floor. As she looked into the system for availability, another front desk person appeared. This person murmured his name skewing the pronunciation on purpose until I had to go in front of him to read his name tag it is CARLOS. Absolutel...

• Útil
• Não útil
• Responder

I love Marriott and stay with them almost every month so I am a frequent stayer at their hotel chains. I've stayed at this specific hotel 3 times and my last stay was just so unsatisfying. Right when I walked in to check in, the guy refused me saying it wasn't policy which was fine because I was using the explore rate discount and didn't have my form. So I do what I always do and ask him to allow me to just pay full price and have my form given to them later because I told him I'll have it later on rather then now. But he wouldn't let me and I explained I've done this so many times and have done it over at there location before as well but he basically told me I haven't. I was super annoyed...

• Útil
• Não útil
• Responder

Overall decent but some serious challenges. Will, who I spoke with at reception, is a gem and was super helpful in facilitating our getting a crib and room assignment. The hotel appears clean and modern but our experience was less than satisfactory. After crawling on the floor for 2 minutes while we rustled luggage we found our baby was FILTHY. Seriously disgusting to see how dirty the carpet in the room is. We were in a room near the GM office. This is the only hotel I have stayed at where the manager is located very visibly off the lobby of the hotel. We walked by several times to see what looked like him hanging out and doing little to nothing. We didn 't even get a reciprocal 'hello ' wh...

• Útil
• Não útil
• Responder

Mai and the rest of the staff went above and beyond to make our stay special! Our wedding party stayed here the day before the big event and we are so glad we did. We booked a hotel room block and a few suites. Location was convenient, easy parking, clean rooms, and efficient service.A heartfelt thanks to the staff for the seamless experience!

• Útil
• Não útil
• Responder

Was attending a wedding in the area in September 2022 and the hotel room block was at this hotel. Very nice location, felt safe. The king room was very spacious for the price and clean! The toilet flush is pretty weak and water pressure in the shower was standard. Bed was comfortable, I didn't have any issues falling asleep

• Útil
• Não útil
• Responder