The Farmhouse At Mackworth

I booked and paid for a family suite. The room I got was not a family suite .. it was damp , cold, with no way of adjusting the temperature. The room was dusty and the bathroom was dirty. The general repair of all the woodwork and ceilings was disgusting. There were not enough staff around to complain on checkout so I contacted the manager as soon as I got home . They refused to accept any liability for my complaints even though I took photographs. I can't believe I paid for such a dump didn't even get the room that I booked . My family also booked 3 other rooms on the same day non of the rooms were ready til an hour and a half after the check on time either. Very overpriced, avoid at all co...

• Útil
• Não útil
• Responder

A warm welcome from Rhys, pleased to have the room from 2.00pm and not have to vacate until 11.00. The room was super and well equipped. We later enjoyed a very tasty nice meal in the restaurant which was busy and buzzing with brilliant service by our waitress Mollie. Next morning we enjoyed a late breakfast severed by George who was charming and pleased to know we’d enjoyed our stay. We have family locally so we definitely coming back.

• Útil
• Não útil
• Responder

Met a friend for lunch on Friday. Restaurant area was pretty empty only few in circular area. This is where we sat. Was pretty chilly. Could have done with fire on. It was -2 degrees when I arrived at 1pm. Service was fab by the...

• Útil
• Não útil
• Responder

I love this hotel. So much so, I organised my team meeting here just before Christmas and 10 of us stayed here and had dinner. We also used the meeting room facilities which was great. We work for a national pub co and we were...

• Útil
• Não útil
• Responder

Went for a meal for a belated birthday and found that the staff couldn't do enough for us, from arriving until departing, been a lovely experience.

• Útil
• Não útil
• Responder