Tim Hortons - Reservar uma mesa

I used to go here every morning before work for coffee and breakfast. Today I asked for chipotle sauce on my sandwich and I was told that they didn 't have it. After pressing the manager, she said they may have had it before but it was only for a limited time. If that 's the case, she should have led with that. I was given my food and I got to my car and went to take a bite of my sandwich and realized it was an English muffin and not a biscuit like I ordered. I was going to just deal with the error and eat it anyways, but the muffin was not toasted at all. I went back into the store and told the manager about the error, and she remade the sandwiches. After handing them to me, she made a rema...

• Útil
• Não útil
• Responder

Once again, they have served me the wrong order. I ordered a steeped tea and they served me coffee. I am sure there is another pissed customer this morning who does not drink tea and got coffee? I had 6 separate incidences in past 2 months at this location means 6 other people did not get what they ordered. I don't want employees to get in trouble but at what point Tim's will hire more people and train them well? There were only 2 people were running around Cost savings is hurting the reputation. I will call them and they will offer me free tea but I am interested in knowing what they are doing to fix it more than a free tea or return my money/

• Útil
• Não útil
• Responder

Ordered 2 coffee’s and they were bitter and strong. 1 of them had grounds in the bottom. Manager said we do our coffees like they are trained to. Would not even offer to replace the coffee.

• Útil
• Não útil
• Responder

THE STAFF ARE VERY NICE i wanted to figure out how to use my points and the manager was so helpful… they be very busy and the staff still stays very nice

• Útil
• Não útil
• Responder

I love their Carmel iced coffee, and service, for the most part, is always good , and everyone is super kind.

• Útil
• Não útil
• Responder