Turtle Jack's - Richmond Hill (Vogell)

Just wasted almost $100. The food was so bad we feel sick to our stomachs after eating here. The waitress was NON EXISTENT. We saw her 2 or 3 times only, I literally had to go inside up to the bar and ask for our server to come. There’s so many flies outside some got into our food, which they replaced. But after eating the Tuesday fajitas special we felt SO sick. The chicken was burnt so was a few veggies. 15 minutes after we arrived a large group of 12 arrived next to us, and ALL the attention was on them. It’s like we were invisible. Absolutely ruined our night, we feel disgusted, sick, disrespected, and extremely let down given this was our FIRST visit ever! The ambiance was nice atleast....

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We are group of 4 and ordered the 3 cheese dips together with Balckend Chicken, classic burger, shrimp scallop fettuccine and Coconut Curry (pic in order). My coconut curry is superb, the curry was just right taste not too creamy and the coconut flavor wa also perfect ; I also tasted the fettuccine, the noodle was cooked just the best time. The one star was taken away was the 3 cheese dips … we think we had better ones somewhere else. And they have YROM band perform live music on Saturdays.

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Food was disappointing- mussel was small and sauce was salty; lobster ravioli had 5 ravioli and a few tiny piece of lobster; sauce on fettuccine was dry. Had to send back kid’s snack as it was not fresh (and server basically told us they all just came from the same bucket) no one even came check if we were happy with our food after putting it down. Tonight was not even busy! We dined out a lot this is probably the worst we experience we had since everything reopen from pandemic.

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Our food was not ready even after an hour. The server informed us that, due to a 'party, ' they had forgotten to process our order. While I understand that unforeseen circumstances can arise, we would have appreciated proper and respectful communication with customers, rather than being confronted with the 'fact '. Please refrain from responding to this review with your email, as I have already provided all the necessary details.

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The best chicken fingers you can get !

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