Valley Bar at Barnham Broom

I decided to surprise my daughter and take her for a deluxe spa break . We couldn’t fault the afternoon tea and massages at the spa these were brilliant . We were very excited about our evening meal but left feeling very deflated . On arrival no staff told us what we could have with our package, we received the wrong drinks menu. After around 20 minutes someone finally came over and asked if we wanted a drink. We ordered and asked for tap water too . One of the drinks arrived but the water and other one never did so we had to find a young bar man who was rushing about and ask him . He was lovely and went and got them for us . After a long time of waiting bread and something in a little pot w...

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We came for afternoon tea the lady who was waiting on us was also behind the bar … she was called Lilly . She was grumpy …. Unhelpful and not very accommodating. We received our hot drinks only because we asked again for them …. (The food was lovely)…. On finishing our food we decided to head outside for a while … we came back in and waited by the bar to pay … the same lady took our money … didn’t ask if we enjoyed ourselves … would we come back nothing … on walking to the exit another member of staff stopped us … while she was holding someone else’s dinner and said have you paid … do you have a bill to pay?? I said excuse me but do we look like we would walk out and not pay?? That is not so...

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breakfast, ten out of ten, i benedict was ass. afternoon, always ten out of ten, quality was amazing and everything was of the highest quality. hotel was very friendly safe, always felt safe

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fantastic eating; great customer service and great environment.

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good quality, but slow service to breakfast. and not given.

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