Village Grill - Village Hotel Nottingham

If you could give no stars that would be my option. Booked a table on Saturday morning for Saturday evening 5pm, all confirmations came back. Arrived for our meal (3 adults 2 children 1 which required a high chair) stood at the entrance to the restaurant for 5 minutes (where the greet point was) but no one came so entered restaurant and headed towards the bar. Saw a lad clearing some tables so asked him about my reservation but was quickly dismissed with him stating “he didn’t normally work there” and he hurried off to find someone else. A “manager” then came out walked past us to collect an iPad from said greeting point then headed back. Asked our name, name given to which he then was looki...

• Útil
• Não útil
• Responder

It depends on what you are looking for, the venue is well equipped and should perhaps be used to provide a better overall experience. I'd have a personal separation between groups. So that family groups, hotel guests and sports fans can get what they want from the experience. I think you need to ask a few more questions when you take bookings to find out what guests expect to be confused in the evening due to assigned seats. The biggest failure I waited for almost 20 minutes while my food was cold to be served at the bar.

• Útil
• Não útil
• Responder

Terrible service. 40 minutes to order food and drinks from the bar. The staff could not work or stop with the glasses. The food dripping wet and made the bread soggy. It should be Valentine, but no one was worried about it. Overall very disappointing as we were before us, it was changed into a sports bar and the food was great. I recommend people to stay away unless you want to watch a lazy afternoon sport.

• Útil
• Não útil
• Responder

The pub itself was very cold with the aircon on for some reason in February, but our server was very accommodating to find out what was safe for me to eat with my allergies and did not make it an effort for them. Thank you. The food was nice

• Útil
• Não útil
• Responder

The male at the bar was brilliant that he was great with the kids on the other table and adults elsewhere he was great with all

• Útil
• Não útil
• Responder