Firezza Stratford - Reservar mesa

Awful customer service. I ordered a pizza and was given an estimate time. minutes AFTER the estimate time, I called to ask when my pizza was due and I was told that the driver would deliver in minutes. After minutes I called...again and I hear a Please hold message, the phone was then put down and I could hear everything that was going on in the venue. minutes pass and no one picks up the phone, so I hang up and call again. When I call again someone picked up the phone and hung up on me. I called three more times again and no one picked up the phone. At this time (after one hour and minutes) I am only calling to know if my pizza is en route or get my money back, so that I can order somewhere...

• Útil
• Não útil
• Responder

first, if they need a diet, avoid them. it is a serious security problem for people with allergies. I ordered two years at firezza. never again. I ordered a vegan pizza that was covered in the delivery in salami. I thought that would have to be a mistake, and hopefully it was some kind of vegan salami. when I called, the team member argued with me when I just wanted to know what it was. then she hanged on me because it was and she closed in she even went as far as as if the phone line cut out. That's really not it. long story short, I have them a few times by email to her customer service team to correct the experience. not knowing what the topping was, the pizza was uneingable, and I really...

• Útil
• Não útil
• Responder

Made an online order. They have a meal bundle offer pizzas sides for The email confirmation always details two pizzas but they always send it as one pizza. I called to request that we receive two separate pizzas as one...was meat, the other veggie, and we don't want them combined. The lady on the phone (same one that many people seem to have an issue with) was so rude. Immediately dismissed my request saying you'll get a pizza, that's how we send them When I protested she gave in and agreed to my request, only to call back mins later to say they had already gone in the oven. I explained this was not my problem and she passed me onto a guy who asked me to explain the issue. He then kept tryin...

• Útil
• Não útil
• Responder

very disappointed, ordered several times without problems, but last night was another story. ordering on eta called to tell the driver was on the way a few minutes later the driver showed on tracking, but he seemed. go anywhere, but the delivery address, the driver then marked it to deliver minutes after the order, but it was not delivered definitiw, several calls later, it came minutes after the first call (and after the order), and surprise, it was cold. apparently the driver has lost himself (his rage) despite the persecution that shows him as outside the complex twice. we are literally minutes away from the actual load! do not store them in the position to do anything as no manager in. t... Reserve uma mesa agora

• Útil
• Não útil
• Responder

I ordered through Deliveroo and the pizza arrived with no problems (which I apparently should be thankful for having now read the other reviews here) The pizza was delicious, it was one of the best pizzas I’ve had recently and I would highly recommend it!...The wings were delicious, but the lasagne was awful, really awful, cold, tasteless and seemed to be a combination of béchamel sauce, pasta with the lightest sprinkling of mince, between the layers, didn’t find any tomato I’ll order pizza from here again, but not pasta!

• Útil
• Não útil
• Responder

I made an order two hours ago and I'm waiting. the restaurant does not answer her phone or answer on emails. they just took my money and I never got my food. impressive experience and non-existent customer service.

• Útil
• Não útil
• Responder

I visited here twice. at both locations the restaurant was completely empty, although the surrounding restaurants were very busy. Anyway, the pizzas are quite tasty with crispy floor . cocktails are just everyone.

• Útil
• Não útil
• Responder

for small pizzas with delivery! And hour wait! Absolute liberty! Ridiculous amount of money for the pizza and how does it take so long to cook pizzas and delivery within a minute walk?? Reserve uma mesa agora

• Útil
• Não útil
• Responder

Order a pizza on weekday Tuesday at pm and by pm no delivery has been received! Very poor customer service!

• Útil
• Não útil
• Responder

The pizzas must have the barely legal minimum of toppings on them any less and it would just be bread!

• Útil
• Não útil
• Responder