Kfc Gillingham Canterbury Street

We visited this branch on Sunday and it was one of the most stressful experiences for myself and my partner. Firstly we ordered at the counter only to realise after we placed the order that some other customers had been waiting 30mins for their food. Everyone that did get the food had an issue or 2 with missing items. We also had the fries missing x4 out of an order with x4 fries. I mean how does that happen? Observing the staff members frantically moving from one area to another with no actual work being done. One girl chatted with everyone for the whole 30mins and didn't fulfil a single order . One topic was what does lady laya from star wars wear? The drive through que was just as bad as...

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I ordered food through your app but when I arrived at the restaurant, the manager said the app wasn't working and couldn't give me my paid food. This lack of service is appalling and amounts to theft. How is it possible that a reputable establishment like yours is allowed to take money from customers with no consequences? The manager was rude and unhelpful, claiming there was nothing he could do. I also lost a £5 voucher, my money, and left hungry and unsatisfied. Can you please provide an explanation for this situation? The restaurant was also very messy.

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For the 3rd time in 4 weeks we have ordered £30+ menus using Just Eat and each time the quality of the cuts has been disgusting every piece of chicken was either a leg or a thigh (35/35), despite that we add NO THIGHS PLEASE in the comments. The fillet burgers also came with mayo included when again we asked for it to be deleted I am allergic to it. Tried to call the restaurant but no answer, Food was delivered stone cold threw it in the bin.

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I am writing this review because it is impossible to get in touch with KFC. I ordered a meal through the Uber Eats app and it arrived 10 minutes later (good job Uber). However, the fries were cold and appeared to have been cooked two days ago. The chicken was lukewarm and ended up being fed to the dog. I apologize for the negativity, but I am angry that I spent my hard-earned money on a product that was only suitable for a dog.

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Last 2 times I have ordered from here 1st time the order looked like it was chucked into the bag! Just ordered again today reluctantly and this time missing items! Will be giving up with kfc now!

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